Shipping policy
We ship orders daily. Most orders leave our warehouse within 1 business day. You'll get a tracking number by email as soon as your order ships.
Domestic shipping rates (United States)
| Method | Delivery time | Order subtotal | Cost |
|---|---|---|---|
| Standard | 3–7 business days | Under $30 | $6.00 |
| Standard | 3–7 business days | $30 and up | FREE |
| Expedited | 2–3 business days | Under $75 | $10.00 |
| Expedited | 2–3 business days | $75 and up | FREE |
Free Standard shipping on orders $30+. Free Expedited shipping on orders $75+. The rate is applied automatically at checkout based on your subtotal after discounts.
Delivery times are estimates from the day your order ships and aren't guaranteed. Weather, carrier delays, and peak seasons can add time.
International shipping
Yes, we ship internationally. International shipping is charged at the actual carrier rate (USPS, UPS, or DHL Express), calculated and shown at checkout before you pay. We don't add a markup.
Please allow 3–4 extra days for international orders. Our products are stocked at several U.S. locations, and most of them can't ship overseas. So most international orders are first sent to our main California warehouse, then shipped to you from there.
- You'll get two tracking numbers: one for the transfer to our California warehouse, and one for the international shipment to you.
- International delivery time = 3–4 days for the transfer + the carrier's international transit time + any time spent in customs.
International customers are responsible for any customs duties, taxes, or import fees charged by their country, and for knowing whether a product is legal to import where they live. We can't refund orders that are seized, held, or refused by customs.
Age requirement and delivery
You must be 21 or older to order from BDDbrands. By placing an order, you confirm that you're of legal age where you live. We may ask for ID, require an adult signature at delivery, or cancel and refund any order if we can't verify the buyer's age. See our Compliance & Age Policy.
Shipping restrictions
Some products can't ship to certain states, cities, or countries because of local laws. If an item in your order can't legally ship to your address, we'll contact you and refund that item. It's your responsibility to know and follow the laws where you live.
Lost, late, or damaged packages
- Damaged on arrival: email photos of the item and the box to info@BDDbrands.com within 48 hours of delivery and we'll make it right.
- Marked delivered but missing: check with neighbors and around your property, then contact us within 7 days. We'll open a claim with the carrier.
- Wrong address: please double-check your address at checkout. Packages returned because of an incorrect or incomplete address can be reshipped at the customer's cost.
Questions
Email info@BDDbrands.com or use our contact page. For returns, see our Refund Policy.
